Effective Date: 14/01/2026
At Best Sparkle Cleaning Service, customer satisfaction is important to us. This policy explains the terms related to refunds and service-related concerns.
1. Service-Based Business
Best Sparkle Cleaning Service provides home cleaning services, which are non-tangible and service-based. Therefore, returns are not applicable once a service has been delivered.
2. Refund Eligibility
Refunds may be considered only under the following conditions:
- Service was not delivered due to reasons solely attributable to Best Sparkle Cleaning Service
- Duplicate or excess payment made by the customer
All refund requests must be raised within 24 hours of the scheduled service time.
3. Non-Refundable Cases
Refunds will not be applicable in the following situations:
- Dissatisfaction due to conditions beyond our control (e.g., heavy stains, old marks, or pre-existing damage)
- Service interruptions caused by lack of water, electricity, or access to the premises
- Customer absence or cancellation at the time of service
4. Partial Refunds
If a service is partially completed due to unavoidable circumstances, any refund will be calculated at the discretion of Best Sparkle Cleaning Service based on the work completed.
5. Cancellation Policy
- Cancellations must be informed at least 24 hours in advance.
- Late cancellations may not be eligible for refunds.
6. Refund Processing
Approved refunds will be processed within 7–10 working days via the original payment method.
7. Contact Us
For refund-related queries, please contact us:
📞 Phone: 9699915106
📱 WhatsApp: 98348 00502
📧 Email: sparklecleaningservicebest@gmail.com